We have put together a list of common questions we are asked by our players. If your question is not on the list then simply contact our customer support who will be more than happy to help out.
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How do I create a player account at Spinzilla?
To create a new player account at Spinzilla is quick and easy. Simply click on the Join Now button at the top of the page and then fill out the registration form. The form is very straightforward and only takes a few minutes to complete. Once you have successfully created an account you can then deposit money and play our games for real money.
I have forgotten my password?
That is ok, it happens to us all. To retrieve you password simply click on the Forgot Password link which is on the login page. An email will then be sent to the email address you used upon registration with details on how to reset your password.
What payments methods do you accept?
We currently offer an extensive collection of deposit and withdrawal methods for our players including credit/debit cards, wire transfer, Paypal, Ukash, Paysafecard, Entropay and Neteller accounts.
What is the minimum amount I can deposit?
The minimum amount you can deposit to play our real money games is as little £5.
What is the minimum amount I can withdraw?
The minimum amount you can withdraw from your Casino account is £30.
How will my transactions appear on my bank or credit card?
Your deposits and withdrawal transactions will be listed on your bank statement under the title Cassava Ltd.
Are my personal details safe?
We use the SSL Protocol with 128 bit encryption to provide security and privacy between your computer and our servers. This means that before any sensitive data is sent between you and our servers, the data is encrypted before it is transmitted to ensure no third party can ever gain access to your confidential details.
How do I know the games are fair?
To assure the integrity of our games, a Random Number Generator (RNG) is always used to ensure random results. Whether it's the bingo ball selection, a roll of a dice, a hand of cards, or a spin of the wheel, in each event a Random Number Generator (RNG) is utilized to ensure that the outcome is random. The system has been rigorously tested by running millions of rounds and examining their results.
Visit the following link for further details on our fair gaming policy
How do I contact the support team?
Our support team is available 24/7 to answer any questions or queries you may have about our site or games.