Terms & Conditions

Introduction

Assignment

General Provisions

Restricted Countries

Your Account

Intellectual Property Rights

Limitation of Liability

Termination

Games Terms & Conditions

Disputes

Instant Games RTP

Disconnection Policy

Bonus Policy

We give bonus offers from time to time. These bonuses are subject to the following rules:

Free Instant Games Terms & Conditions

The Invite a Friend Bonus Scheme

Promotion Terms & Conditions

Introduction

Eligibility

Promotions and Prizes

Progressive Instant Win or Instant Jackpot Winnings

Mega Fortune Game

Live Casino

Loyalty Chips Terms & Conditions

Banking Policy

General

Deposits and withdrawal methods

By Phone

For a safe, quick and simple way to deposit, call one of our support agents by phone for free now (from the UK): 0800 018 3307 If you reside outside of the UK it's also free, just call: +44 (0) 800 018 3307

Credit Cards

Available in all currencies.
A deposit by Credit Card purchases is one of the quickest deposit methods at the Site. The Site accepts Visa and MasterCard credit cards. We prefer Visa cards
Available for both depositing funds and withdrawal, subject to the exceptions stated under the
deposits and withdrawals policies. Please note: It is only possible for players to make deposits using their own debit cards.

NETeller

UK Players only - Available in all currencies.
NETeller is an online money transfer service that you can use to deposit funds to your gaming account. Opening a NETeller account is like using an "online wallet". You can deposit, withdraw, and transfer funds to any merchants that support NETeller Online Payments.

Debit Cards

Available in all currencies.
A deposit by Debit Card is one of the quickest deposit methods at the Site.
The Site accepts Visa Debit and Maestro debit cards. Available for both depositing funds and withdrawal, subject to the exceptions stated under the deposits and withdrawals policies.
Please note: It is only possible for players to make deposits using their own debit cards.

Paysafecard

Available in all currencies.
paysafecard is a prepaid voucher that you can use to fund your gaming account.
To make a deposit using paysafecard you will need to purchase a paysafecard voucher.

PayPal

Available in all currencies.
Can also be used in Austria, Finland, Ireland, UK, Portugal, Spain, Italy and Sweden. PayPal deposits are an instant, secure and easy way to fund your- Account with the Site.

Entropay

Available in all currencies.
EntroPay Virtual Visa Card
EntroPay is reloadable virtual VISA cards that can be used to pay online just like a regular VISA card. EntroPay VISA cards can be funded from your personal credit or debit card.

Wire Transfer

Available in all currencies.

Deposit Policy Overview



Withdrawal Policy Overview

As part of our commitment to providing truly superior service, we make every effort to ensure that your withdrawal request is processed as quickly and efficiently as possible.

Verification Documents

The withdrawal policy dictates that members may be required to verify their identity before a cash withdrawal can be made from their account. The purpose of this validation process is to prevent potential online fraud.

Main Verification Documents:

  1. Photographic ID: A copy of a current photographic ID is required for your first withdrawal request. This photographic ID can be in the form of a copy of a Passport, Driver's License or National ID card. Please ensure that your name, photograph and signature are visible on the document.
  2. Credit cards: A copy of the front and back of the credit card used to fund your account is also required. Should you choose to fund your account using multiple credit and/or debit cards, you may be asked to supply copies of more than one card. You may block the middle eight numbers and the 3 digit security code at the back of the card copy.
  3. Proof of address: In some cases you may be required to provide documentation which validates your home address. This may be in the form of a utility bill or a credit card statement.
  4. Notarized documentation may also be required depending on the amount of your withdrawal request (done by a Notary "lawyer, notary public, etc." to certify something such as a signature on a legal document as authentic or legitimate by affixing a notary"s stamp and signature).

Note: In some cases, depending on the payment method used to fund your account, you may be asked for one or a combination of the aforementioned documents, or additional documents not included in the list above. These documents may be requested at any point during your membership.

In order to secure the transmission of the documents we recommend that you send them in separate emails. With regards to credit cards, please send copies of the front and back of the relevant card separately and we also suggest that you block out the CVV number at the back of the card as well as the middle eight digits on the front of the card. Once received, our member's documents are digitally stored in a secure environment, which is accessible exclusively to specific specialized security agents.

Please send your documents to us via an email attachment to: casinosecurity@cassava.net

The Withdrawal Process

The method by which you withdraw is directly dependent on the payment method by which you have submitted your deposit(s) in the four months prior to the withdrawal request in accordance with the following terms:

  1. Prior to a first withdrawal, a minimum of £5 must be deposited.
  2. The minimum withdrawal amount at the Site is £20 and subject to minimum limits imposed by available payment methods.
  3. If you used one of your credit/debit cards to deposit funds to your account, the relevant withdrawal will be paid back to that particular card;
  4. If you used a variety of payment methods to deposit into your account and the requested withdrawals are equal to or less than the deposit(s), then the withdrawals are refunded based on the payment methods used and the amounts deposited for each payment method in the following order:
    1. Visa cards
    2. UK MasterCard
    3. Maestro card
    4. PayPal/Neteller account
  5. If your withdrawal amounts are higher than the deposit(s), then following payment in accordance with Sub-Section (ii) above, the remaining withdrawal balance will be paid to you according to your chosen payment method(s).

However, in case you used a Entropay, Paysafecard, a non UK MasterCard or an invalid card which we are unable to send payments to and therefore*, your withdrawal will be returned to you via wire transfer.

* Please see Credit/debit cards Exceptions below.


Once your withdrawal request is submitted (by clicking the "Confirm withdrawal" button in the cashier). You may cancel your withdrawal request within two business days by clicking the "Reverse Withdrawal" button in the Cashier and returning the funds to your gaming account.

After two business days, the status of your withdrawal request will change to "Completed" and you will no longer be able to cancel it.

In the event that you cancel a withdrawal request, you will bear full responsibility for any subsequent wager of such sum. The Company is under no obligation to refund any amounts that are cancelled by you and which are subsequently wagered.

As previously mentioned, during the withdrawal process you may be required to provide documents to confirm your identity or ownership of the credit/debit cards used to deposit to your gaming account thereby ensuring, that withdrawals are paid to the right person. Additionally, we may also request documents when a member wishes to increase their withdrawal limits.

See detailed information on how much time it takes to process each payment method:

Payment method Withdrawal process time Withdrawal completion time Total Payment posted from:
Credit/Debit Cards 48 hours 5 days 4-7 days Cassava Enterprises
MasterCard (UK only) 48 hours 2-3 days 3-5 days Cassava Enterprises
Neteller 48 hours 2-3 days
4-5 days Cassava Enterprises
Wire Transfer 48 hours 4-7 days 7-10 days Cassava Enterprises
Paypal 48 hours 2-3 days 4-5 days Cassava Enterprises

All timeframes are calculated based on business days (Monday through Friday).

We will endeavour to process all withdrawals within the specified time period stated above, however there may be occasions where this does not occur, due to reasons which include but are not limited to verification procedures, technical issues or third parties' acts or omissions. We shall not be liable to you for any delay in processing your withdrawal request.

You will be notified by email once the processing of your withdrawal request has been completed and the funds have been transferred to you.

If your withdrawal has not been processed within the specified timeframe, please contact us immediately and we will investigate the issue.

Your withdrawal history can be viewed from the "My Account" page, accessible from the homepage when you are logged in. In the "My Account" area you will find a complete list of all your withdrawal requests, both those that have been completed, as well as those that you have cancelled.

Important notes:

For assistance with withdrawal, or any other matter, please contact our Customer Support Team.

* Credit/Debit Cards Exceptions:

  1. Visa Credit/Debit Card Withdrawal: Due to regulations imposed on, or policies adopted by some issuers of Visa credit/debit cards, the Company is not permitted to pay to particular Visa credit/debit cards issued. Therefore, members who have deposited to their gaming accounts via these particular Visa credit/debit cards shall receive withdrawals via wire transfer.
  2. MasterCard/Eurocard credit/debit cards ("MasterCard") Withdrawal: Due to regulations imposed on, or policies adopted by issuers of MasterCard cards, the Company is permitted to pay withdrawals via BACS to MasterCard cards that were issued in the UK only. Therefore, members who have deposited to their gaming accounts via a non UK MasterCard cards shall receive withdrawals via wire transfer.

Withdrawal Limits

We have set the following cash-out (withdrawal) limits:

Daily Limit - £1,000
Weekly Limit - £2,500
Monthly Limit - £10,000

Notwithstanding the modification provisions in the Introduction, we reserve the right to amend the aforementioned limits in our sole discretion at any time.

Privacy Policy

Introduction

The Company (as defined in the Terms and Conditions) offers gambling services (the "Services") through this website (the "Site"). The brands on the Site are owned by the Company or its corporate affiliate's licensee, as applicable. Such licensee and its corporate affiliates shall hereinafter be referred to as the "Brand Owner".

The Group (as defined below) and the Brand Owner (if applicable) (collectively "we", "our" or "us"), know that how we collect, use and protect your information is important to you ("you" or the "user"), and we value your trust. That is why protecting your information and being transparent about what we do with it is a vital part of our relationship with you.

We have created this Privacy Policy to inform you about how we manage, collect and use your information through your use of the Services. In this Privacy Policy, you can learn about:

We encourage you to read the Privacy Policy carefully and use it to make informed decisions.

By using the Services, you agree to the terms of this Privacy Policy and your continued use of the Services constitutes your ongoing agreement to this Privacy Policy. This Privacy Policy forms a part of the Terms and Conditions. You should read this Privacy Policy in conjunction with the Terms and Conditions.

About the Group

The 888 group of companies (the "Group") is headquartered in Gibraltar and the Company (as applicable) forms part of the Group. The Group provides the Services through the following applications and platforms (collectively the "Platforms"):

Information We Collect

We may collect the following types of information from or about you:

Cookies and Pixels

We and our partners (e.g. third party service providers, advertising and marketing partners, etc.) may use cookies and pixels, including when you visit the Site or access the Services.

How We Use the Information Collected

We use and share Personal Information in the manners described in this Privacy Policy. In addition to the purposes listed above, the information we collect, which may include your Personal Information, is used for the following purposes:

Data Sharing

We do not rent, sell, or share your Personal Information with third parties except as described in this Privacy Policy. The Personal Information will be disclosed to a third party only to the extent required for the specific purpose, as stipulated in this Privacy Policy, and in such case we require the relevant third party to agree to process such information in compliance with this Privacy Policy.

We may share Personal Information with any of the following recipients:

In addition to the purposes listed in this Privacy Policy, we may share Personal Information with those recipients for any of the following purposes:

We may also share your information with third parties whenever we believe in good faith that disclosure is necessary to protect our rights or legal claims, protect your safety or the safety of others, as well as to investigate or prevent any fraud, for security reasons or to help us with any other related technical issue. We may also share Non-personal Information or anonymized information with other third parties for advertising purposes (see below specific information with regard to our advertising and marketing practices, under "Advertisements").

Third Party Collection of Information

Please keep in mind that this Privacy Policy does not apply to any third party websites, services or applications, even if they are accessible, downloadable, or otherwise distributed through the Services. You should always review their privacy practices carefully before providing Personal Information to such third parties.

You are knowingly and voluntarily assuming all risks of using any third-party websites, services or applications. You agree that we shall have no liability whatsoever with respect to such third party sites and your usage of them.

User Choice and Retention

You may, at any time, request to change and update your Personal Information by emailing us at help@IGSupportTeam.com. You may also request that we will correct errors with regard to your Personal Information (except in cases where the information is required to be kept in its original format under any applicable laws and regulations).

Any request to obtain a copy of your Personal Information, is subject to us receiving an administrative fee of £10 as well as any documentation and/or information we may require to confirm your identity and assist us with your enquiry. Following our receipt of such fee and all of the documentation and information required, we will provide you with a copy of your Personal Information within 28 days.

We will retain your information for as long as needed for the purposes described in this Privacy Policy (see above, under "How We Use the Information Collected").

We may also rectify, replenish or remove incomplete or inaccurate information, at any time and at our own discretion.

Data Security

We take great care in implementing and maintaining the security of the Services and your information. We have put in place appropriate physical and technological safeguards to help prevent unauthorized access, to maintain data security, and to use correctly the information we collect online. These safeguards vary based on the sensitivity of the information that we collect and store.

We employ industry standard procedures and controls to ensure the safety of our users' information, such as:

Although we take reasonable steps to safeguard information, we cannot be responsible for the acts of those who gain unauthorized access or abuse the Services, and we make no warranty, express, implied or otherwise, that we will prevent such access.

Data Transfer

Since we operate globally, it may be necessary to transfer your Personal Information to countries outside the European Union. The data protection and other laws of these countries may not be as comprehensive as those in the European Union ? in these instances we will take steps to ensure that a similar level of protection is given to your Personal Information. You hereby consent to transfer of your Personal Information to countries outside the European Union.

If you feel that your privacy was treated not in accordance with our policy, or if any person attempted to abuse the Services or acted in an inappropriate manner, please contact us directly at help@IGSupportTeam.com.

Advertisements

We use a third-party advertising technology to serve advertisements when you visit the Platforms and use the Services. This technology uses Non-personal Information with regards to your use of the Services to serve advertisements to you (e.g. by placing third-party cookies on your web browser). We may also use our third parties and share with them Non-personal Information to assist us in evaluating the success of our advertising campaigns and help us retargeting our users.

You may opt-out of many third-party ad networks, including those operated by members of the Network Advertising Initiative ("NAI") and the Digital Advertising Alliance ("DAA"). For more information regarding this practice by NAI members and DAA members, and your choices regarding having this information used by these companies, including how to opt-out of third-party ad networks operated by NAI and DAA members, please visit their respective websites: www.networkadvertising.org/optout_nonppii.asp and www.aboutads.info/choices.

Marketing

We, both the Group and the Brand Owner, may use your Personal Information, such as your name, home address, email address, telephone number, etc. ourselves or by using our third party subcontractors for the purpose of providing you with promotional materials, concerning the Services, as well as products, services, websites and applications which relate to: (i) other companies within the Group; (ii) Brand Owner; or (iii) Group's business partners and affiliates (collectively: "Marketing Affiliates"), which we believes may interest you.

We may also share and disclose Personal Information with our Marketing Affiliates for the purpose of providing you different marketing offers, which we, or our Marketing Affiliates, believe are relevant for you. Our Marketing Affiliates may use this Personal Information for different marketing techniques, such as direct email, post, SMS and telephone marketing purposes.

You may at any time decline receiving further marketing offers from us or from our business partners and marketing affiliates by contacting us at to help@IGSupportTeam.com. Please note that even if you unsubscribe from our marketing mailing list, we may continue to send you service-related updates and notifications.

You hereby acknowledge and agree that by downloading, installing or accessing the Services, we may share your Personal Information with our business partners and marketing affiliates for the purpose of marketing.

Corporate Transaction

We may share Information, including Personal Information, in the event of a corporate transaction (e.g. sale of a substantial part of our business, merger, reorganization, bankruptcy, consolidation or asset sale of an asset or transfer in the operation thereof) in relation to any company within the Group or in the event of a corporate transaction in relation to the Brand Owner (if applicable) or the Site .

In the event of the above, the acquiring company or transferee will assume the rights and obligations as described in this Privacy Policy.

Minors

The Services are not designed or directed to persons under the age of 18 or persons under the age of legal consent with respect to the use of the Services of any jurisdiction in which the individual resides, whichever is higher ("Legally of Age"). If you are not Legally of Age, you should not download or use the Services nor provide any Personal Information to us.

We reserve the right to access and verify any Personal Information collected from you. In the event that we become aware that a user who is not Legally of Age has shared any information, we may discard such information. If you have any reason to believe that a minor has shared any information with us, please contact us at.

Updates or Amendments to the Privacy Policy

We may revise this Privacy Policy from time to time, in our sole discretion, and the most current version will always be posted on this Site. We encourage you to review this Privacy Policy regularly for any changes.

Your continued use of the Services, following the notification of such amendments on this Site, constitutes your acknowledgement and consent of such amendments to the Privacy Policy and your agreement to be bound by the terms of such amendments.

How to Contact Us

If you have any general questions about the Services or the information that we collect about you and how we use it, please contact us via email at help@IGSupportTeam.com. or by sending a letter to Suite 601-701, Europort Avenue, Gibraltar.

Information about Us

The Group includes the following companies all of which have an address at 601-701 Europort, Gibraltar:

The Brand Owner (if applicable) details are as follow:

  • Name: Ludos Interactive Ltd
  • Address: 237 Westcombe Hill, Blackheath, London, SE3 7DW
  • Language Discrepancies

    These Terms and Conditions have been drafted in the English language. In the event of any discrepancy between the English language version of these Terms and Conditions and any translated version of these Terms and Conditions, the English language version shall prevail.

    Players in the UK

    If you play in the UK, the additional terms below (the "UK Terms") shall apply. If there is any contradiction between the UK Terms and the other terms of the Terms and Conditions, the UK Terms will apply.

    Responsible Gaming

    The Company (as defined in the Terms and Conditions) is dedicated to providing its members with a responsible gaming environment. Not only is it our mission to provide our members with the most entertaining gaming experience but it is also our duty to help prevent compulsive usage and underage access of our gaming products.

    eCOGRA ensures that our games comply with UK online gaming industry standards. eCogra ensures that approved gaming offerings are properly and transparently monitored to provide player protection.

    We have implemented the following company policies and tools:


    Protection of minors

    In line with the Government of Gibraltar's Gaming Ordinance and Great Britain Gaming Act, The Company does not allow anyone under the age of 18 to play on the Site (as defined in the Terms and Conditions).

    The Site is not designed to attract children or adolescents. We actively discourage and track persons under the age of 18 who attempt to play at the Site. We use sophisticated verification systems which can identify minors who log in to our software.

    Nevertheless, we recognise that the internet is readily accessible in many homes around the world. As a result, gaming companies and parents must work together to protect children from underage gaming. To ensure the safety of your children, we recommend installing filtering software to block minors from accessing certain websites and programs.

    Below are links to some such providers and software:

    Cyber Patrol
    GamBlock
    Net Nanny

    More tips for parents:

    Unfortunately, no system is foolproof. If you know a person under the age of 18 who is registered with the Company, please notify our Operations Department at operations@cassava.net.


    Preventing Compulsive Gambling

    The Company recognises that while most people play for entertainment, a small number of people can become obsessed with the potential monetary gains our games offer. Even though studies suggest that only a very small percentage of the adult population encounters compulsive gaming problems we take this matter exceedingly seriously and have accordingly implemented a number of measures to address this problem:

    Remember!

    Like many things, what is enjoyable in moderation can be disastrous in excess.

    Advice and Help

    Keep in mind that you always have someone to talk to.

    If you suspect that you may have a gambling problem, you can contact:

    GamCare

    GamCare is a registered charity which provides information, advice and counseling to anyone in the UK who suffers from a gambling problem. If you wish to contact GamCare you can call a freephone number on 0808 8020 133 (between the hours of 8am to midnight, 7 days a week) or call 0845 6000 133 (local rate from UK). In addition you can visit the GamCare Website at www.gamcare.org.uk.

    The major landline operators and several of the main mobile networks do not charge for calls to the freephone number.

    You may also seek professional help from the following organisations:

    More advice and information about responsible gaming can be found at - www.begambleaware.org

    If you are worried about your gaming habits or you want to know more about the signs of compulsive gaming, try our self-assessment test.

    Self Limits

    As part of our policy, we give you the tools to control the amount of money you use to play on the Site. You can set your own monthly deposit limits in your account and request to adjust them at any time. Simply call our Member Support Team and a representative will help you set your limits. Member Support is available 24 hours a day, 7 days a week. Find out how to contact us here... Please note your deposit limit can be implemented across all of your accounts with us. If you wish to do so, please contact our Member Support Team.

    Click here to set your deposit limits

    To help you set limits that are right for you, try answering this short questionnaire:


    Use your answers to determine how much you would like to allow yourself to spend per day, per week or per month.

    Game Time Reminder and AUTOPLAY Limits (for UK players only)

    We also provide you the tools to set a "game time" reminder as to the length of time you have spent on any instant game and to manage the AUTOPLAY function.

    Game Time Reminder

    In order to keep track of the time spent actively playing an instant game, you are provided with the opportunity to activate a game time reminder through the settings tab on your mobile device or members page on your PC device. A new game time interval will begin for each instant game that you open, and will operate independently of any other instant game that may be open at the same time. If you change the game timing when you are playing in an instant game, the new timing will only be effective on the following instant game opened.

    The game time reminder must be set per device and per account with the Site, it will not be automatically applied to any other account which you may have with us or any other of your devices. The game time reminder will be saved as a cookie on your device, so if you delete all cookies from a device you will need to set the time reminder again on such device.

    Please note that in order to set or change the game time reminder for the Evolution Live Casino games you will need to do so through the Evolution Live Casino Settings menu.

    AUTOPLAY Limits

    AUTOPLAY automatically plays the game for you, for the number of rounds you select. You can select the number of rounds you can play in one batch. The maximum number of rounds which you may select will not be more than 100 on the games where AUTOPLAY is offered. Once you have selected the number of rounds and hit the SPIN button you will be prompted to select your Loss Limit. During AUTOPLAY if you reach your Loss Limit, the AUTOPLAY will automatically stop. You may also set a single Win Limit and if you hit the Win Limit the AUTOPLAY will automatically stop. Regardless of the Loss Limit or Win Limit that you set, AUTOPLAY will automatically stop when you hit the jackpot or the limit on the number of AUTOPLAY rounds you have set is reached.

    Self-Exclusion & "Take a Break"

    If you feel that our promotional materials are encouraging you to play more than you want, you can unsubscribe yourself by clicking here.

    If, at any stage, you become concerned about your gambling behavior, you can request one of the following without any cooling-off period:



    During a "Take a Break" period we will restrict your account on the specific requested brand only. New accounts you might attempt to open during the exclusion period may also be blocked to the extent detected by us. In addition, the Company will take all reasonable measures to make sure you do not receive any promotional material from this brand during this time.

    During a self-exclusion period, the blocked access will be enforced and irrevocable. You must call the Member Support Team to reactivate your account once the period has ended. Please note that should you contact us at the end of the self-exclusion period in order to open your account, there will be a one day cooling-off period before we are able to provide you access to your account.

    Should you choose to self-exclude from sites operated by us, we shall terminate your account(s) to the extent detected by us, in accordance with the provisions of the Terms and Conditions and the applicable regulation. You can request a self-exclusion period, or a "Take a Break" period by contacting our Member Support Team here

    If you play in the United Kingdom, you have the option to self-exclude from this site only, or from all your accounts to the extent detected by us, and can do so online by clicking here, or by contacting our Member Support Team here.

    We urge you to contact our Member Support Team to ensure that all of your relevant accounts with us are closed and to consider self-excluding from any online gaming operators with which you have an account.

    You shall not be permitted to open or use a new account with the Site (or any other site operated by us or product, as applicable) during your selected self-exclusion period, until such self-exclusion has been lifted and the original account reopened by you. In the event you are in breach of the foregoing, we shall be entitled to block any new account you open with any site operated by us, forfeit any funds therein, and we shall not be liable to refund to you any funds you may have wagered or won through such account.

    Please note that your request to self-exclude may take up to 72 hours.

    Please note: If you download any of our applications to your device from the Apple AppStore or directly from the Site to your device and you accept to receive push notifications, we will not be able to block receipt of such notifications even if you choose to self-exclude from any website operated by the Company. The only way to prevent receipt of such notifications is by changing the settings on the device itself.

    If you are unsure about requesting self-exclusion, ask yourself the four questions below:


    If your answer is yes to at least one of them, we recommend that you request self exclusion and seek professional help.

    You can also use the following software which will prevent your computer from accessing online gambling websites:

    Cyber Patrol
    GamBlock
    Net Nanny

    Game History

    You can view your game history via your account page or it will be made available via the game itself.



    Last updated on 20/03/17